Refund and Return Policy

At Artsy Crafts, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we’re here to help. This Refund and Return Policy outlines the terms and conditions for returns and refunds on our glow-in-the-dark bracelets and other products.

1. Return Eligibility

  • You may return most items purchased from Artsy Crafts within 30 days of delivery for a refund.
  • To be eligible for a refund, your item must be in a new and unworn condition.
  • The item must be in its original packaging.

2. Non-Returnable Items

  • For hygiene reasons, we cannot accept returns on earrings or custom-made items unless they are defective or damaged upon arrival.
  • Items marked as “Final Sale” or “Non-Returnable”

3. Return Process

  1. To initiate a return, please contact us via email: Artsycraftsllc@gmail.com, provide us the order ID and the item names you want to return, within 30 days of receiving your order.
  2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions. Pack the item securely in its original packaging, including all accessories and documentation and RMA number inside of the package.
  3. Return costs are at your own expense unless we have sent something incorrect.
  4. Ship the package to the address provided in the return instructions.
  5. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.

4. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item).

5. Exchanges

  • We do not offer direct exchanges. If you need a different size, color, or item, please return the original purchase for a refund and place a new order.

    Shopping Cart
    Scroll to Top